Shipping policy

Where we ship

At present, we only ship orders within the United Kingdom. We do not currently offer international shipping.

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Processing times

• Orders are usually processed and dispatched within 3–5 working days.

• Custom orders and commissions may take longer; expected timeframes will be confirmed when you place your order.

• We will notify you if there are any unexpected delays.

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Delivery times and services

• Standard UK delivery typically takes 2–5 working days after dispatch.

• We use reliable courier or postal services such as Royal Mail.

• Delivery times are estimates only and are not guaranteed.

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Delivery charges

• Shipping costs are calculated at checkout and shown before you complete your purchase.

• Occasionally, we may offer free delivery promotions — these will be clearly displayed on our website.

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Delivery address

Please ensure your delivery address is correct when placing your order. We cannot accept responsibility for orders shipped to an incorrect address provided by you.

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Damaged or missing parcels

Please inspect your order as soon as it arrives. If your item is damaged in transit or your parcel is missing, contact us at hello@ourlittleburrow.com within 7 days of delivery (or expected delivery). We will work with you to resolve the issue.

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Returns

For information about returns and refunds, please see our Return & Refund Policy.