Terms of service
Overview
Welcome to Our Little Burrow! The terms “we”, “us” and “our” refer to Our Little Burrow. Our Little Burrow operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Our Little Burrow is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (the “Terms”), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
1. Access and Account
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, and you consent to any minor dependents using the Services under your supervision.
When using the Services, including browsing our website or placing an order, you may be asked to provide certain details such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to any other person.
2. Our Products
We make every effort to display our products accurately, but colours and product appearance may vary depending on your device and settings.
We do not warrant that products will meet your individual expectations. Descriptions and availability of products are subject to change at any time without notice. We may discontinue any product at any time and may limit quantities available.
Nothing in this section affects your statutory rights as a consumer.
3. Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order at our discretion. An order is not accepted until payment is processed and we confirm acceptance.
Please review your order carefully before submitting, as cancellations may not be possible once accepted. If an order is not accepted or needs to be cancelled, we will attempt to notify you using the details you provided.
Purchases are subject to our Return & Refund Policy. You represent that purchases are for your own personal use and not for resale or export.
4. Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and confirmed. Unless otherwise stated, prices exclude taxes, shipping, handling, customs, or import charges.
You agree to provide current, complete, and accurate purchase, payment, and account information. You represent and warrant that you are authorised to use the payment method provided and will honour all charges, including applicable taxes and shipping.
5. Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once products are handed to the carrier, risk of loss passes to you.
6. Intellectual Property
All content on the Services, including text, images, artwork, embroidery designs, product photography, graphics, and arrangements thereof, are owned by Our Little Burrow (or our licensors) and are protected by UK and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, or otherwise use our content without prior written consent.
All rights not expressly granted are reserved.
7. Third-Party Tools and Links
We may provide access to tools or links to websites operated by third parties. These are provided “as is” without warranties or endorsement. We are not responsible for any harm or damages resulting from your use of such third-party tools or websites. Please review their terms and policies before engaging with them.
8. Relationship with Shopify
Our Little Burrow is powered by Shopify. However, all sales and purchases are made directly with Our Little Burrow. Shopify is not responsible for any aspect of sales, products, or services provided by us.
9. Feedback
If you submit feedback, suggestions, reviews, or ideas, you grant us a licence to use them to operate and improve our Services. You agree your submissions will not infringe third-party rights or contain unlawful or harmful material.
10. Errors and Inaccuracies
From time to time, there may be errors, inaccuracies, or omissions on the Services relating to product descriptions, pricing, promotions, availability, or delivery times. We reserve the right to correct such errors, even after an order has been submitted.
11. Prohibited Uses
You agree not to use the Services for unlawful purposes or in ways that infringe on the rights of others, transmit harmful code, send spam, or interfere with the security of the Services.
We reserve the right to suspend or terminate your access if you breach this section.
12. Termination
We may suspend or terminate your access to the Services at any time without notice if we reasonably believe you have breached these Terms.
13. Disclaimer of Warranties
Except as expressly stated, the Services and all products are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free use of the Services.
Nothing in this section affects your statutory rights, including your right to receive goods that are of satisfactory quality, fit for purpose, and as described.
14. Limitation of Liability
To the fullest extent permitted by law, Our Little Burrow shall not be liable for indirect, incidental, or consequential losses (including lost profits or data) arising from your use of the Services or products.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for faulty goods under the Consumer Rights Act 2015, death or personal injury caused by negligence, or fraud.
15. Indemnification
You agree to indemnify and hold harmless Our Little Burrow, its partners, and service providers from claims or damages arising out of your breach of these Terms or violation of applicable law.
16. Severability
If any provision is found unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
17. Entire Agreement
These Terms, together with our policies (including Privacy Policy and Refund Policy), constitute the entire agreement between you and us.
18. Assignment
You may not transfer or assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.
19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Changes to Terms
We may update or change these Terms from time to time. Any material changes will be communicated on our website. Continued use of the Services after changes constitutes acceptance.
21. Contact Information
Questions about these Terms should be sent to:
Our Little Burrow
hello@ourlittleburrow.com
Unit 8, The Fairground, Andover, Hampshire, SP11 0QN
Please contact us by email before sending any correspondence or returns to this address, so we can ensure your enquiry is handled promptly.